Call us at: 773-276-2660

 
 

Return Policy

Returnable Goods

•  Returns on Full Boxes of stocked Ceramic and Porcelain tile, unused stocked adhesives, mortars, grouts, sealers, cleaners, spacers, primers, & stocked trim pieces including Ceramic, Porcelain, or Natural Stone bullnose, pencil, listelli, chair rail, baseboard, & uncut stocked Schluter aluminum trim. 

    •  Must have Original Invoice.  Returns only good within 20 days of purchase

    •  Refund is made via payment type. i.e. Same credit card used for purchase must be present for refund.

       Cash is given only if payment was made in cash. Check refunds may be cash or check, depending on amount.

       Refunds from checks will be made once check has cleared.

 

Final Sale items

•  Closeouts are Non-Returnable, sold "As-is".

•  No Returns or Exchanges on any Natural Stone, Glass, or Metal Tiles, No Returns on any Speical Order items.

•  No Returns on any cut-to-order items including Schluter Ditra & Kerdi Membranes.

 No Returns on any partial boxes of tile, bags of installation material, or opened cleaners or sealers.  All

   returnable goods must be sealed in like-new condition.

 

Exceptions

 If damage is evident to any box of tile or any installation material, please bring in items with invoice so we may replace them as soon as possible.  Some items may require extra time to replace, especially specially ordered goods.* 

 

*Final Sale items, like Natural Stone, Glass, or Metal tiles, are not sold "As-is" unless they are "Closeouts".  If any damage is found, we will replace the item(s) as long as it is available.  

•  Please inspect tile before installation.  No adjustments will be made once tile is installed.  

 

 

 

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