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Phone Orders*

  1. We do not ship nor offer third-party shipping solutions. We do not package goods for shipping.

  2. We Do Not Respond nor Honor Emailed Orders. Please Call the Store @ 773-276-2662 to Place an Order.

  3. To Place a Phone Order, Please have the Exact Name/Item Code, Size and Finish of Tile.

  4. All Orders Placed by Phone require an Authorization Form filled out for credit card payments.  This form can be found here. Please do not fill out this form without first calling in your order.

  5. Upon receiving a completed Authorization Form AND processed payment, you will receive an email confirming your purchase and a detailed/ itemized Invoice.  Your unique Invoice Number, used for pickup, is located at the bottom of the invoice in the middle.  Your Invoice Number must be presented upon picking up your order.  We will not release your order without this number present.  See Store Pick-ups below.

*Due to surges in popular shopping times and limited staff to handle both store and phone orders, our phone lines may have long wait times.  If this happens, please try back at a later time.

Store Pick-ups

Please pick up your order between the hours of 9am-6pm Monday through Saturday,  Sunday 10am- 4pm.

1. We require an 8-digit invoice number verification before releasing your order.

We will not release an order without this invoice number present.  No Exceptions.

2. You may authorize a third party to pick up the order on your behalf.  

This person will be required to bring in the aforementioned invoice number.

3. All orders left for pick-up must be picked up within 10 days.

4.  Any orders left beyond 20 days will be considered abandoned property and placed back in stock.

5.  For quickest service, please call us several hours prior to picking up your order.  At any given time, we have about 100 orders stocked in our warehouse. It could take several minutes to an hour to get to your order.

 

Tile Outlet Ltd. Return Policy

Qualifying/Returnable Items can be returned for a full refund if the following conditions are met:

  1. Original Invoice/Receipt is Present [or if a credit card was used, a bank statement printout verifying Tile Outlet Store Purchase]
  2. The Return is Made Within 20 Days from Date of Purchase
  3. Goods are in Sealed, Resell-able Condition
  4. The Same Credit Card Used to Purchase is Present.  If a check was used to purchase, you must wait until the check clears for a refund.  Tile Outlet reserves the right to mail a check for any large cash or check purchases.

Tile Outlet Reserves the Right to Charge a Restocking Fee for Any Returned Goods.

 

Qualifying/Returnable Items:

  1. Full Boxes of In-Stock Porcelain or Ceramic Tile
  2. Full Boxes of In-Stock Luxury Vinyl Tile
  3. Uncut In-Stock Trim/Finishing Pieces Including Bullnose, Chair Rail, Pencil, Baseboard, Metal Trim, et al.
  4. Full/Sealed Containers of In-Stock Grouts, Mortars, Adhesives, Cleaners, Sealers, Spacers, et al.
  5. Unopened In-Stock Radiant Heating Systems and Unopened Thermostats
  6. Full Unopened Rolls of In-Stock Underlayment and Unopened Waterproofing Systems

Final Sale Items.  No Returns Will Be Granted on the Following Items:

  1. Natural Stone Tile including but not limited to: Marble, Granite, Slate, Travertine, Limestone, Bluestone, Onyx, etc.
  2. Glass and Metal Tile
  3. Loose/Individual Pieces of Field Tile
  4. Close-out Tile Specials
  5. Special Order Tile, Vanities, Toilets, Mirrors, Hardware, and any Custom Made/Custom Ordered Items
  6. Any Cut-to-Order Item Including Underlayment such as Schluter Ditra or Kerdi
  7. Any Opened Radiant Heat System or Thermostat
  8. Any Item Not in Resell-able Condition  I.e. Soiled Boxes, Items Missing Original Box, Mortared/Glued Tile, Cut Pieces, etc.

We make every effort to see that our customers leave Tile Outlet satisfied and confident with their purchase.  We will replace any defective or damaged item.  Bring the item in with your store receipt so we may correct the issue.